Customer Service

Enchanting Customer Service Solutions

Transform your customer experience with our magical suite of support services. At Charm, we blend human expertise with cutting-edge AI to create unforgettable customer interactions.

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We have 3 service offerings

Email

Provide enchanted email support with full management capabilities. We support tools like Zendesk, Gorgias, and Hubspot Service to keep customer interactions magical and smooth.

Phone

Deliver charming phone support through domestic and offshore Tier 1 and Tier 2 agents. Perfectly blended with AI CoPilot for seamless interactions.

Chat & SMS

Engage customers in real-time with magical chat and SMS capabilities. This includes advanced enablement, QA, and workforce management to ensure spellbinding experiences.

Trusted By

100+ different companies trust Charm

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We have 4 sales focused offerings:

You can choose one or a go with a magical mix.

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Spellbook (Outbound):

Build targeted lists based on your Ideal Customer Profile (ICP) and launch hyper-personalized outbound campaigns to enchant your audience and drive qualified leads to your sales team.

Beacon (Inbound-led Outbound):

Cast a digital beacon across the web to discover prospects showing intent. From forums and Slack groups to website actions, we’ll identify opportunities and send the perfect signal to engage them.

Event Alchemist:

Event Alchemist:Maximize your event magic! We map attendees and participants engaging with events to your ICP, ensuring more live touchpoints and better follow-ups for every event you attend.

Sales Sorcerers (Staffing):

Maximize your event magic! We map attendees and participants engaging with events to your ICP, ensuring more live touchpoints and better follow-ups for every event you attend.

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We have 3 service offerings

All offerings include Offshore and Domestic Tier 1, Tier 2, Team Lead Support, AI CoPilot, Enablement, QA, Coaching, and Workforce Management.

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Mystical Mail (Email):

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Voice of Charm (Phone):

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Wand of Words (Chat & SMS):

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The Hubspot Suite:

Full Marketing, Email, and CMS management within your Hubspot account. This includes technical implementation of custom workflows, QA, custom-built websites/pages, and limited copywriting to enhance your magical outreach.

Growth Sprint:

A 90-day transformation project that teaches your team to harness the Growth Sprint operating model. Over six two-week sprints, we guide your team through rapid implementation cycles, setting and achieving objectives with tight feedback loops. By the end, your team will have the tools to run this system independently.

Podcast Charm:

Elevate your brand by placing your founders and team leaders on strategic podcasts. We create custom lists for potential podcasts and use our Spellbook to engage hosts, ensuring enchanting appearances for your team.

Customer testimonials

The thing that makes Chris and his team at Charm the best are their willingness to internalize and commit to any problem to solve it (as creatively as necessary).”

Ravi

Sutro

"I've worked with Chris and Charm for almost 5 years to build the service team at Fan of a Fan. I could not recommend him more"

Ryan Westberg

"Our culture here at Highline is to be transparent with our customers, local with support and empathy across the whole company. It was important to me that I saw that completely in Chris’ team at Charm as well -- they followed that mentality completely and did an excellent job."

Lynn Hall

Highline

Why Choose Charm?

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Customizable solutions tailored to your needs

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Precise targeting based on your ICP

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Seamless integration with your existing workflow

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Proven track record of driving qualified leads

LETS DO SOME MAGIC

Innovative solutions for your B2B needs

Let's see if we're a good fit for eachother!

All services include our signature blend of human expertise and AI innovation.

Backed by rigorous quality management and continuous improvement processes.

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